I set very high standards for myself and will push through adversity to see them to the finish. I want to grow with a company through a lifelong, fulfilling career.

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Education

Kent State University
(December 2025)
Bachelor of Science in Information Technology
Concentration of Integrated Information

Kent State University
(December 2020)
Associate of Applied Business in Information Technology
Concentration of Internet/Multimedia Technology

Kent State University
(December 2016)
Associate of Science in Biology

Skills

Work History

Tire-HQ Level 3 Admin InnoSource at Goodyear Headquarters
(May 2024 – Present)
Track and maintain support tickets to Tire-HQ from assignment to resolution
Track and reply to emails sent to the Tire-HQ support inbox
Provide third level support for the Tire-HQ website
Provide support for Tire-HQ’s Third Party Processing systems, Web Services and analyze issues with the upload/download process
Determine when Tire-HQ is malfunctioning and communicate with the developers to resolve the issue
Communicate with the customers via phone and email support and provide emergency alert messages on the site if applicable.
Gather feedback for day-to-day site operation from customers and provide summaries for developers at regular meetings
Assist with Support calls
Attend meetings as needed and educate Help Desk with processes
Handle email and tasks from the Tire-HQ Developers and Business Process Consultants
Provide training to Corporate, Field and Goodyear customers

Tire-HQ Level 2 Admin InnoSource at Goodyear Headquarters
(April 2022 – May 2024)
Track and maintain support tickets to Tire-HQ from assignment to resolution
Track and reply to emails sent to the Tire-HQ support inbox
Provide second level support for the Tire-HQ website
Provide training and assistance for first level support agents
Provide direct phone support for Tire-HQ corporate/field users and Goodyear customers
Perform daily database updates and maintenance tasks, including adding new customer numbers, processing dealer enrollments, and processing Goodyear employee access requests
Create new documentation for Tire-HQ features and update existing documentation at the direction of third level support
Handle email and tasks from Tire-HQ Developers and Business Process Consultants
Assist with Support calls
Attend meetings as needed and educate help desk with processes

Help Desk Technician InnoSource at Goodyear Headquarters
(December 2020 – April 2022)
Serve as the single point of contact via inbound calls from customers for any questions
Resolving Software and Hardware issues for the company stores and independent dealers
Handle support calls for the dealer locations that use the Online website

Lead Preschool Teacher at Primrose School of Hudson
(May 2019 – June 2020)
Help children navigate curriculum
Lead outdoor play time
Monitor/track allergies to prevent health incidents